Shipping policy

Shipping Policy

Order Processing Time
Orders are processed within 1–3 days of purchase. During high-volume periods, processing may take up to 5 days. You'll receive a confirmation email once your order has been processed and handed to our shipping partner.

Shipping Time
Because our products ship from our overseas fulfillment partners, standard shipping typically takes 10–15 days from the date of dispatch, depending on your location and customs processing. Combined with processing time, total time from order to delivery is generally 11–18 days.

Shipping Costs
Orders over $70: Free standard shipping.
Orders under $70: $8.00 flat-rate shipping.

Order Tracking
Once your order ships, you'll receive a tracking number by email. Tracking updates may take 2–5 days to first appear as the package moves through international logistics networks.

Customs & Import Fees
Orders are generally shipped in a way that avoids customs duties for most US orders under current de minimis thresholds. In rare cases, you may be responsible for import duties or taxes assessed by customs. Any such fees are the customer's responsibility and are not included in your order total.

Delays
Shipments may occasionally be delayed due to customs processing, weather, carrier disruptions, or high demand. We cannot guarantee exact delivery dates but will communicate known delays.

Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address. Contact us within 12 hours of placing your order if you notice an error.

Lost or Damaged Packages
If tracking shows "delivered" but you haven't received your package, or your package arrives damaged, contact us within 7 days of the delivery date.